|
|
|
|
| LEADER |
00000cam#a22000005a#4500 |
| 001 |
FONGE034203 |
| 003 |
fonge |
| 005 |
20150819143756 |
| 008 |
150819s1996 CO fr f es d |
| 020 |
9 |
5 |
|0 432449
|
| 040 |
# |
# |
|a AR-MeBPG
|b spa
|c AR-MeBPG
|
| 082 |
0 |
# |
|a 658.812
|2 20
|
| 092 |
# |
# |
|s FG
|c 658.812
|l B534
|
| 100 |
# |
# |
|a Berry, Leonard L.
|
| 245 |
# |
1 |
|a ¡Un buen servicio ya no basta! :
|b cuatro principios del servicio excepcional al cliente /
|c Leonard L. Berry ; traducción Adriana de Hassan.
|
| 250 |
# |
# |
|a 1a. ed.
|
| 260 |
# |
# |
|a Colombia :
|b Norma,
|c 1996.
|
| 300 |
# |
# |
|a 333 p.
|
| 650 |
# |
4 |
|a SERVICIO AL CLIENTE
|
| 852 |
# |
# |
|a AR-MeBPG
|
| 866 |
0 |
1 |
|a 1 Ej.
|
| 930 |
# |
# |
|a 114834
|d PRES
|
